Business Process management

What is Business Process Modeling (BPM)?

By definition, business process is a set of logically related tasks performed to achieve a defined business outcome. Business process modeling is the activity of representing processes of an enterprise, so that the current processes may be analyzed and improved. This is done by optimizing connecting activities in the provision of a product or service in an organization. These activities are performed by business analysts and managers who are seeking to improve business performance. They can pick up errors or cons about the way processes are currently being performed and model an improved way of carrying out these processes. Companies today are becoming more focused on their business processes, i.e. the set of related activities that create value for the customer.

What it Achieves

The traditional way of organizing firms into separated departments such as marketing, production, service, has shown to require a huge administration to handle issues spreading across the departments. Considerable resources are allocated to administrative tasks that do not create value for the customer.  The business processes, on the other hand, spread across departments, and facilitate for the firms and organizations to focus on the activities that really fulfill the goal of creating customer value.

A focus on business processes puts the customers in the centre, and when customers demand novel products or services, the firms can easily meet the requirements by adjusting business processes accordingly.

Concentrating on the business processes serves as an avenue for automation. This requires that the information technology systems support the business processes in an efficient and flexible way.

In addition to this, business process modeling boosts the performance of an organization/company through;


  1. Aligning Operations with Business Strategy

Implementing a business strategy or a new business model requires changes in the operations and in how people carry out their various activities. This is affected by changing business operations to actual business processes, business rules and decisions that are made on a day to day basis in the organization. Business Process Modeling facilitates this by:

Ø  Linking organizational strategy to well-defined business processes. This acts as a critical tool for management and executives to ensure that the business processes are consistent with and enable execution towards achieving the overall strategy of the organization.

Ø  Aligning business execution and operational activities with the strategy. This ensures that operational tasks and activities performed by team members actually help the organization implement its strategy. Failure to this alignment, it will be a tad difficult in achieving overall organizational goals.

Ø  Implementing Business Process Re-engineering (BPR). Bottlenecks and in-efficiencies indentified from analyzing existing business processes are dealt with to ensure improved performance.

Ø  Process agility is enabled by being in a position to communicate processes quickly and facilitate enactment of new business opportunities.

  1. Improve Process Communication

What distinguishes successful businesses and teams is a clear idea of what they are supposed to do, how they are supposed to do it and highlighting the exact role of every team member. Clear and crystal communication of the operational processes is critical to facilitate smooth functioning of a team. Business Process Modeling achieves this through:

Ø  Offering a common unified language and methodology for communicating processes and information about processes and decision rules.

Ø  Acting as a platform for training new people. A thoroughly documented process facilitates rapid knowledge transfer and thus, new employees can be quickly trained on what to do.

Ø  Minimizing potential danger of loss of staff resulting in loss of business process knowledge.

Ø  Jump-starting organizational process documentation initiative.

  1. Increase Control and Consistency

Organizations and companies that succeed are ones that ensure their business processes and rules are well designed and that they are consistently applied the same way every single time. Business Process Modeling makes this possible by helping:

Ø  Formalize existing processes which may not be well documented or which have evolved over time into “informal knowledge”.

Ø  Execute processes in a consistent manner instead of relying on people to remember to do the right thing as documented processes can be given to business users.

Ø  Make better decisions as guesswork is eliminated as business users can have the documented business rules in front them.

  1. Improve Operational Efficiencies

Dynamism in the business environment has led managers to ensure that they are achieving the best possible results with the resources available to them. This reduces room for in-efficiencies and wastages. Process simulation and analysis are critical tools to facilitate this by:

Ø  Allowing analysis and understanding of the process flows, helping managers to know if there is room for further optimization and efficiencies.

Ø  Spotting needed improvements and reduce process cycle time.

Ø  Increasing productivity of existing resources and staff, allowing the team do more with less.

Ø  Facilitating risk free experimentation and encourages exchange of process improvement ideas.

Ø  Encouraging a mind-set of continually optimizing critical business processes to incrementally improve operational efficiencies.

Ø  Fostering better resource utilization.

  1. Gain Competitive Advantage

All these benefits lead to a significant competitive advantage for an organization that has invested its time and effort to document, simulate and improve its processes. A slight improvement in one activity here and another one there leads to an overall better process. Repeated execution of the process in the day-to-day running of the business makes an organization much more efficient and better than its competitors.

Target clients

1.      Business service firms

2.      Manufacturing firms

3.      Banking and finance

4.      Pharmaceuticals

5.      Health and social service firms

6.      Education institutions

7.      Communication firms

8.      Transportation firms

9.      Real estate firms

10.  Retailing firms

11.  Governments and public administration firms

12.  Insurance firms

13.  Chemical firms

14.  Consumer goods firms

15.  Agriculture, forestry and fishing firms

16.  Oil and gas firms

17.  Wholesale trade

18.  Any new setup business or organization